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Frequently Asked Questions
Copyright DeWoolfson Down International, Inc.


Warranty, Returns and Refunds

Comforter Warranty

The fabric and construction of all DEWOOLFSON down filled comforters is guaranteed to be free from defects and workmanship for a period of ten (10) years from the date of purchase. The use of a comforter cover is required to maintain your warranty. We are not responsible for damage, abuse or improper care, or for fabric worn by perspiration or oils. This warranty is given in lieu of all other warranties expressed or implied, including the implied warranties of merchantability and of fitness for a particular purpose.

Featherbed Warranty

The fabric and construction of all DEWOOLFSON featherbeds is guaranteed to be free from defects and workmanship for a period of five (5) years from the date of purchase. The use of a featherbed protector is required to maintain your warranty. We are not responsible for damage, abuse or improper care, or for fabric worn or stained by perspiration or oils. This warranty is given in lieu of all other warranties expressed or implied, including the implied warranties of merchantability and of fitness for a particular purpose.


Linens

Sateen refers to the weave of the fabric, not the fiber content. Cotton sateen weaves are produced by interlacing long floats of cotton yarn over the face of the fabric. It results in a soft, supple fabric with a subtle gloss. It is a version of the satin weave.

Yes. New sateen sheets do have a gentle shine but that will disappear after washing. However, the fabric will actually become softer and more supple with use. To return some of the luster, remove from dryer while still slightly damp and iron on cotton setting.

With proper care, your investment in fine linens will last many years. All linens that we sell are packaged with care instructions and many have sewn-in labels with laundering instructions/symbols. Please follow your manufacturer's recommendations. Although historically matelasse fabrics are dry clean only, many today are machine washable.

While you should always follow your manufacturer's recommendations, we do not recommend bleach in any form, even for whites. We find that bleach can eventually yellow even white linens, cause damage to the yarns and decrease the life of your fine linens. Use cautions: we recommend that you not use any laundry detergent that contains bleach for any fine linens.

In order to assure uniformity of all linens of the same color and collection, be sure to order all items at the same time. For example, if you need two shams and a coverlet from the same collection and color, try to order all items at the same time. If you order the shams at a later date, there is no guarantee that the colors will be an exact match.

LAUNDERING INSTRUCTIONS
With proper care, your investment in fine linens will last many years. All linens that we sell are packaged with care instructions and many have sewn-in labels with laundering instructions/symbols. Please follow these guidelines. We recommend laundering unless dry cleaning is specifically recommended on the product. Unless otherwise specified, all fine linens should be laundered separately on a gentle cycle in warm water.

DO NOT BLEACH OR USE DETERGENTS THAT CONTAIN BLEACH OR WHITENERS.

WARNING: The use of face creams containing benzoyl peroxide, alpha hydroxy or other similar ingredients will cause white and/or yellow staining of all fine bed and bath linens.
Dry on low heat and remove promptly. Smooth out wrinkles, fold and enjoy. Almost all better quality linens are made of 100% cotton. Cotton is the most comfortable of all fibers. Most of our customers simply enjoy their linens and do not worry about ironing. The "rumpled" look is expected.

SHRINKAGE
Shrinkage can range from as little as 2% to 4% or as high as 10%, depending on the fibers used. Hot water and excessive heat will greatly increase shrinkage.

These rugs may be machine washed on low temperatures and gentle cycle. Please use gentle detergents. Do not use bleach, detergents containing bleach, or liquid fabric softeners. Tumble dry on low temperatures; shake rug after drying to the re-fluff pile. Do not vacuum.

The use of face creams containing benzoyl peroxide, alpha hydroxy or other similar ingredients, as well as teeth whiteners, will cause white and/or yellow staining of all fine bed and bath linens, including white and colors.


Down Comforters

First, if properly covered with a protective duvet cover, comforters need very infrequent cleaning. When you must clean it, we suggest that you have your comforter professionally laundered in water (after all, geese do live in water). We do NOT recommend dry cleaning fluid. Please contact our down specialists for ideas, suggestions or alternative cleaning methods. Comforters should not be washed at home. Down comforters are too large for home washers, and if the fabric is torn by the agitator the down can escape, damaging your washer and possibly causing the water to back up into the laundry room. Down comforters must be dried thoroughly, often requiring several hours in a large format or commercial dryer set on low heat. Drying time will depend upon size & weight/warmth level. Remove frequently throughout drying process to fluff. As it dries, the comforter may expand so much that it will block the escape of hot air from the dryer, resulting in a scorched comforter and a high risk of fire. Do not leave any down product in a dryer unattended. After washing, do not store in plastic, but allow to air for several days. Your DEWOOLFSON Down product came with a breathable bag. 


If you need assistance in cleaning your comforter, please call us at 1.800.833.3696

What is the warranty on your comforters and featherbeds? What is not covered?

“If you are not completely satisfied with your comforter* during the first 30 days, return it to us for your choice of a complete refund of your money or an exchange.”

What Our Warranty Covers:

All of our comforters made with European fabric are guaranteed to be free from defects in workmanship and materials for a period of 10 years from the date of purchase. Our Basic comforters and all featherbeds are guaranteed according to the same terms and conditions for a period of 5 years from the date of purchase.

Remember the use of a duvet cover at all times is required to maintain your comforter warranty and the use of a featherbed protector at all times is required to maintain your featherbed warranty.

What Our Warranty Does Not Cover:

We are not responsible for damage, abuse, or improper care or for fabric worn or stained by perspiration or oils.

Remember our lawyers tell us that we have to say that, where permitted by law, we disclaim all implied warranties of merchantability and fitness for a particular purpose.

*Our Canadian Winter down comforters are extremely warm and suitable for bedrooms in colder climates with little or no heat. If you are considering a Canadian Winter weight, we are available to help with your decision at 1-800-833-3696.

DEWOOLFSON comforter & featherbed warranty

Probably not. The warmth of a comforter is determined by its volume or its thickness, in other words, by its loft. The loft is determined by both the amount of down inside (in ounces) and by the quality of the down itself (its fill power). So, we can make your comforter as full and lofty as you like, but that will certainly cause it to trap more body heat and be warmer. And remember our usual advice. If you are unsure of what warmth level to purchase always select one weight lighter than what you think you will need because we can always add down to your comforter, but we cannot remove it. Due to current health concerns, we must temporarily suspend our comforter and pillow adjustment service. We hope to offer this service again in the future. If you are considering a Canadian Winter weight, we are available to help with your decision at 1-800-833-3696.

How Do I Choose a Down Comforter?

Step 1. Choose a fabric

All DeWoolfson comforters are made with fabric supplied by the same German or Austrian suppliers with whom DeWoolfson has relied on for the world’s finest, most durable and trusted downproof fabrics for nearly four decades. But each fabric is different. Our saying is that a great comforter is one with “warmth without weight.” So if you agree, choose a lighter fabric for a very delicate warmth.

 

fabric contents

Step 2. Choose from one of our 5 warmth levels

 


FLORIDA LIGHT

Bedroom ↑ than 69


SOUTHERN LIGHT

Bedroom 65 to 69


CAROLINA PIEDMONT

Bedroom 59 to 64


MOUNTAIN AIR

Bedroom 50 to 58


CANADIAN WINTER

Bedroom 49 or ↓


Step 3. Choose down by fill power

Comforters can be made warmer either by adding more ounces of fill, or by using a higher fill power down. Fill power is the measurement of the ability of 1 ounce of down to loft and trap air. For example, 1 ounce of 650 down will fill a volume of 650 cu. in. But a 750 fill power down is about 15% warmer than one with 650 fill power with the same number of ounces. So if you believe that the joy of a down comforter is "warmth without weight," then choose one made from a lighter fabric and a higher fill power down. We use only responsibly sourced, all European large cluster white goose down that is washed, sorted and tested in the USA. Please allow 1 to 3 business days for your comforter to be filled, finished and shipped from our North Carolina plant.


Step 4. Consult this chart to help make your choice. Placeholder image

*Our Canadian Winter down comforters are extremely warm and suitable for bedrooms in colder climates with little or no heat. If you are considering a Canadian Winter weight, we are available to help with your decision at 1-800-833-3696.

What is down fill power?

The warmth of a comforter is determined by the amount of down fill (measured in ounces) and by the quality of the fill (measured by fill power).

• The measurement of the ability of down to loft and trap air.
• 1 ounce of 750 fill down will fill a volume of 750 cubic inches.

 

Is one better?

• The average fill power for most down products is approximately 550 cubic inches. For comparison, below is a representation of DeWoolfson’s 650 and 750 fill power down.
• 750 fill power down is 15 percent warmer and fluffier.

 

DEWOOLFSON comforter fill power

Why are some comforters baffled?

 

• Internal fabric walls separate the top & bottom layers of fabric.

• Holds the down securely in place to prevent shifting, while allowing the down to reach its maximum loft.

• Adds strength to the comforter - allowing "give", which reduces stress on the stitching when tossing & turning at night.

• We sew our baffles with all internal seams so that no threads are visible on the outside of the comforter.

• Our exacting internal construction and close sewing tolerances minimize the potential for the down to shift.

• Ability to add additional down to your comforter within one year from the date of purchase to increase the warmth level.

• Creates a more supple comforter by allowing the comforter to settle down around you and envelope you in its warmth.

DEWOOLFSON baffled box comforters

Duvet is simply the French word for down, but it is commonly used to refer to a comforter. A duvet cover is a comforter cover that protects your comforter and can be removed for regular washing. And it can be color coordinated to your bedroom. A down comforter with a duvet cover can become your bedspread, blanket, and top sheet - all rolled into one. It's a fun, cozy way to sleep.

We recommend that your duvet cover is made from lightweight, sheet-type fabrics, preferably from cotton or even silk. The lighter the better. While tapestries and matelasse are fine for coverlets or bedspreads, they are too heavy to sleep under comfortably. We also caution against using heavier weight chintz fabric, such as that used for upholstery or draperies. It also is too heavy for good sleeping. Most Americans prefer to sleep with an additional top sheet, so they will have to launder their duvet cover less frequently. But for a really cozy sleep, we highly recommend that you be daring - sleep under the duvet cover without a top sheet. It's lighter, less restricting, the traditional European way, and our favorite.

Yes, we do. You are probably referring to the comforter widely used in Germany that is 135 x 200 centimeters, or 54 x 78 inches. This Daunendecke is just large enough for one person to wrap up in to sleep, and is often preferred over those in the U.S. that cover the entire bed. With a duvet cover it is like wrapping up in a big jelly roll! They can be filled to any weight, although the ones used in Germany are quite full. If you want them as thick as they use in Germany, then it would need at least 60 ounces of white goose down fill. Prices are comparable to those comforters shown in our regular line.

German 54” x 78”
Twin 68” x 92”
Queen 92” x 92”
King 110” x 92”
Cal. King 107” x 96”
Des. King 115” x 96”

What can you tell me about your down fills?

All DeWoolfson down and feather fills originate from Europe, with washing, rinsing and sorting in the U.S.A.
The fill is washed in state-of-the-art equipment, using quality soaps, emulsifiers, and solutions designed for cleaning down fill. All fill is subjected to continued cleaning and rinsing cycles to assure cleanliness and purity. The fill is then temperature dried and air sorted to assure compliance with our quality standards for down and feather content and fill power. The fill is then carefully sorted to separate down from feathers, according to DeWoolfson’s quality standards.

Filling operations at DeWoolfson's North Carolina plant


 

 

 

 

 

 


Filling operations at DeWoolfson’s North Carolina plant.

The warmth of a comforter is determined by the amount of down fill (measured in ounces) and by the quality of the fill (measured by fill power).

• The measurement of the ability of down to loft and trap air.
• 1 ounce of 750 fill down will fill a volume of 750 cubic inches.

Is one better?

• The average fill power for most down products is approximately 550 cubic inches. For comparison, below is a representation of DeWoolfson’s 650 and 750 fill power down.
• 750 fill power down is 15 percent warmer and fluffier.

DEWOOLFSON comforter fill power


General Questions

We urge customers to beware of fake coupons or coupon codes, whether online or in print, and to know how to recognize coupon fraud. DEWOOLFSON cannot recognize or honor any purported coupon or coupon code other than those that it officially issues. Official DEWOOLFSON coupons and coupon codes are an invitation and not to be construed as an offer, and may be terminated by the company at any time. DEWOOLFSON does not issue coupons through third-party sites.  Coupon fraud is a serious offense as well as copyright and trademark infringement. 

Yes. We are delighted to ship internationally. We can ship via UPS, FedEx, or through the postal service. The customer is responsible for import duties and local taxes.

DEWOOLFSON is the name of the company founder's family. The family lived in London during most of the 19th Century. One of the sons of Theodore DeWoolfson and Maria Estevan arrived in the United States around 1910 on the Cunard Line's Lusitania.

What is DeWoolfson's Infant and Child Warning for down products?


We caution parents that down products of any kind are not for use by infants or very small children.

• Do not place any down or feather products in a crib.
• Do not allow infants or small children to sleep or nap, or otherwise be left unattended, on a down comforter or featherbed.


We have a few reasons for this warning:

1. There is the chance that if the fine fabric shell tears or opens that the infant can inhale the fine down clusters or feathers and choke.
2. A down comforter is capable of covering an infant's mouth and blocking airways, whether it is on top of the infant or under them.
3. There is considerable scientific evidence that infants who become over heated have a greater incidence of Sudden Infant Death Syndrome (SIDS). Down comforters and featherbeds are extremely heat-trapping and may add to this risk.

For more information, please read our Infant and Child Warning Label attached to every DeWoolfson Down comforter and featherbed.

Only coupons issued directly from DEWOOLFSON can be honored. We issue coupons only through our newsletters, direct mail and on DEWOOLFSON websites. DEWOOLFSON does not issue coupons through third-party sites. Coupon fraud is a serious offense as well as copyright and trademark infringement. We urge customers to beware of fake coupons or coupon codes, whether online or in print, and to know how to recognize coupon fraud. DEWOOLFSON cannot recognize or honor any purported coupon or coupon code other than those that it officially issues. Offical DEWOOLFSON coupons and coupon codes are an invitation and not to be construed as an offer, and may be terminated by the company at any time.


Down Pillows

Simple. The absorption of body oils, perspiration, and humidity through the cotton shell and into the down cause a pillow to break in. A pillow protector will help protect your down pillow, provided you remove it and wash it often. We've noticed that down pillows last far longer in dry climates and in air conditioned bedrooms. Oils and humidity are their enemy, working their way into the fill causing it to mat, clump and deteriorate. But remember, this happens to synthetic pillows as well. Consider the relative cost of your pillow to the years of comfort and use you will receive. It seems reasonable that a pillow, like everything else, should be replaced after its usable life.

Sorry, but getting mildew out of down is one thing that we've not been able to do. Please store all down products in a dry place.

How do I know which is the right firmness pillow for me?

We recommend stomach sleepers choose a soft pillow, a firm pillow for side sleepers (to keep your head level) and a medium firmness pillow for back sleepers. We often hear from customers who suffer from headaches and discomfort from sleeping on the wrong pillow. Of course, we make no claims about curing headaches. Although, the right pillow can make a difference in a comfortable night’s sleep. We even hear from customers who complain of “neck aches” from sleeping on a too firm pillow. For these people, we recommend a softer pillow that fits into the curve of their neck, permitting the head to slightly tilt backwards, relieving stresses on the neck area. If you sleep on your stomach, choose a soft or extra soft pillow so that the pillow doesn’t push your head up too high. And if you sleep on your side, choose a pillow that is firm enough to fill the breadth of your shoulders and to allow your head to remain at a comfortable level.

If you are not completely satisfied with the firmness of your down pillow during the first year from date of purchase, return it to us for an adjustment. We charge only for additional down added and return shipping. 

As we often say, “Take two at bedtime and if they’re not just right we’ll adjust them in the morning!

Due to current health concerns, we must temporarily suspend our pillow and comforter adjustment service. We hope to offer this service again in the future.
 

What is the difference between a down and a feather pillow?

There are numerous differences between down and feather. The most significant being the amount of air trapped within.

Down

• traps more air
• fluffy, balloon-like pillow with “bounce”
• loft-ability

Feather

• packs harder
• flattens more quickly with use

DEWOOLFSON down verses feather pillows

Do you offer custom shape pillows?

DeWoolfson will gladly make custom size or shape pillows for those who want something extra special.

We’d be glad to make any size or shape pillow and fill your pillow with your choice of white goose down, feathers or a down/feather blend.

DEWOOLFSON custom size & shape pillows

While we hear of customers who have great success in washing pillows, we have many who tell us that it is extremely difficult. And it can be dangerous to your home washer. First, we do not recommend doing it at home or in an agitator machine. If the agitator tears the fabric, and the down escapes, it can block the water exhaust and overflow into your home. This is especially likely to happen with older pillows whose fabric is weakened from oils, perspiration, and age. Next, pillows tend to trap air and "balloon," causing them pop out of the top of the washer. So, we recommend washing only in a front loading commercial washer, using regular detergent. But even here, be sure that the fabric is not too old or deteriorated from body oils or weakened from age. When the pillows are wet you will smell a pungent odor. This odor is natural with all down products, and will disappear when the pillows are completely dry. Be certain to dry the pillows very thoroughly so that they don't mildew. This will take three or four hours in a large commercial dryer on medium heat. Pillows in a hot commercial dryer can easily burn so be careful. Do not leave them unattended in the dryer. Take them out and fluff regularly when drying and check for overheating. If too many pillows are placed in the dryer the hot air cannot escape and a fire is possible. Finally, the downproof ticking on good quality pillows does not want to let water pass through, nor let the oils or dust inside escape. For most people, the answer is to use a good quality pillow protector, wash and change it weekly with your laundry, and discard the pillow when its life expectancy is over.

If your pillow is too soft or too firm. . .

If you are not completely satisfied with the firmness of your pillow you may return it to us for an adjustment at any time up to one year from your date of purchase. We do charge for additional down or feathers added and for return freight. It takes approximately 4 ounces in a standard size bed pillow to adjust it one step in firmness. You can request as little as one ounce or as much fill as you would like. Each quality and type of down is priced accordingly by the ounce. Please contact customer service for advice and pricing. Any down removed from your pillow will be returned to you in a separate bag, which you may use if needed at a later time. Due to current health concerns, we must temporarily suspend our pillow and comforter adjustment service. We hope to offer this service again in the future.


Our goal is to ensure that your down pillow is exactly the way you want it.
Whether you like it extra soft or prefer a more supportive pillow, we will be glad to customize it for you.


Find our adjustment form here.

What can you tell me about your down fills?

All DeWoolfson down and feather fills originate from Europe, with washing, rinsing and sorting in the U.S.A.
The fill is washed in state-of-the-art equipment, using quality soaps, emulsifiers, and solutions designed for cleaning down fill. All fill is subjected to continued cleaning and rinsing cycles to assure cleanliness and purity. The fill is then temperature dried and air sorted to assure compliance with our quality standards for down and feather content and fill power. The fill is then carefully sorted to separate down from feathers, according to DeWoolfson’s quality standards.

Filling operations at DeWoolfson's North Carolina plant


 

 

 

 

 

 


Filling operations at DeWoolfson’s North Carolina plant.

What is fill power?

• The measurement of the ability of down to loft and trap air.
• 1 ounce of 750 fill down will fill a volume of 750 cubic inches.

Is one better?

• The average fill power for most down products is approximately 550 cubic inches. For comparison, below is a representation of DeWoolfson’s 650 and 750 fill power down.
• 750 fill power down is 15 percent warmer and fluffier.

DEWOOLFSON comforter fill power

The life of your pillow depends on a number of factors. The absorption of body oils, perspiration, and humidity through the cotton shell and into the down cause a pillow to break in. A pillow protector will help protect your down pillow, provided you remove it and wash it often. We've noticed that down pillows last far longer in dry climates and in air conditioned bedrooms. Oils and humidity are their enemy, working their way into the fill causing it to mat, clump and deteriorate. But remember, this happens to synthetic pillows as well. Consider the relative cost of your pillow to the years of comfort and use you will receive. It seems reasonable that a pillow, like everything else, should be replaced after its usable life.


Featherbeds

Our featherbeds are available in your choice of 10%, 20% or 50% white goose down blended with small, delicate white goose feathers. Featherbeds are made of feathers because they offer more support than down. You would probably sink into a down bed so far that you couldn't get up! And it would take so much down to support your body weight that a 100% down bed would become prohibitively expensive.

What makes a good quality featherbed?

Fabric:

• Fabric is durable enough to withstand years of use and the constant wear and tear on the seams.
• Uses a weave that is specially designed for featherbeds.

Remember do not rely on a high thread count as an indicator of a quality fabric, as a high thread count alone may be an indication that the yarns are too fine for use in featherbeds.


Construction:

• Constructed in a baffled box pattern to reduce shifting.

Remember all DeWoolfson featherbeds also contain their own valve system designed to hold the feathers in place after construction is completed. DeWoolfson featherbeds are sewn from the inside out, with internal seams. This construction eliminates open stitches appearing on the surface of the featherbed, which would weaken with age.


Fill:

• Contains white goose or duck fill rather than "waterfowl." If the fill is grey instead of white the featherbed will be tinted that color.
• Contains whole, small feathers rather than crushed feathers. Large feathers that are crushed or ground do not make a quality featherbed.

Remember:
• We offer your choice of 10% and 20% white goose down blended with small, delicate white goose feathers.
• Our featherbed with 10% down contains twice as much of the fluffy down clusters as one labeled to contain only 5% down.
• We use up to 25% more fill than other manufacturers, for support.
• Our featherbeds are cut and sewn to extra large sizes so that when filled they will fit your mattress perfectly.

DEWOOLFSON characteristics of a quality featherbed

What is the warranty on your featherbed?

“If you are not completely satisfied with your featherbed during the first 30 days, return it to us for your choice of a complete refund of your money or an exchange.”

What Our Warranty Covers:

All of our featherbeds are guaranteed to be free from defects in workmanship and materials for a period of 5 years from the date of purchase.

Remember the use of a featherbed protector at all times is required to maintain your featherbed warranty.


What Our Warranty Does Not Cover:

We are not responsible for damage, abuse, or improper care or for fabric worn or stained by perspiration or oils.

Remember our lawyers tell us that we have to say that, where permitted by law, we disclaim all implied warranties of merchantability and fitness for a particular purpose.
Featherbed fabric guarantee

How do I cover a featherbed?

Featherbeds go on top of your mattress and should be covered for protection. A zippered cover is often used to protect the featherbed and some of our customers actually sleep on it in lieu of a bottom sheet. Others add a separate bottom sheet over the protector for ease in laundering. For the bottom sheet, some prefer a flat sheet that they can tuck in under the featherbed itself. We also have customers who request an extra deep fitted sheet to pull down over the featherbed and mattress. Some tell us that they like to use a quilted mattress pad over their featherbed for additional protection and that’s probably not a bad idea if you can find one with an extra deep pocket.

Consider DeWoolfson's own featherbed protector in a classic European white-on-white jacquard stripe, designed to protect your featherbed and look beautiful.

DeWoolfson featherbed graphic

Simple, and common sense. It may look good in the photographs, but it is unnecessary and impractical and serves little purpose. The fabric wall comprising the outer edge of the featherbed will just not retain its shape under full body weight. It simply collapses underneath your cover or fitted sheet. Then you can feel two rows of piping and stitching, together with the extra band of fabric, gathered under your sheet and protruding from the side of the bed. DEWOOLFSON has a simpler and more comfortable idea: We cut our featherbeds large enough so that when filled they "draw up" to the exact size of your mattress. And the single "knife" edge of piping lays flat against the corner of your mattress virtually undetectable under your sheets. This makes common sense. . . and after all, we think all of our customers should sleep like the princess and the pea.


Down and Downproof Fabrics in General

Those occasional dark spots that you see through the fabric are dark clusters of down, usually gray or light brown. They are found in all white goose down fill, regardless of quality, and the more you press on the fabric the more you'll see them. Even white geese have a few gray clusters, and there's no way around that. DeWoolfson uses "white goose down" because a pillow or comforter made from "gray goose down" gives the final product a discolored or dingy appearance.

Placing reliance on thread count as an indicator of the downproof quality of fabric is a mistake. What is important is the type and size of yarn, the density with which it is woven (which is a different issue than thread count), and the specialized finishing techniques needed to insure the fabric's downproof qualities.

We use several different types of fabrics on our comforters and pillows. Most are made from fabric woven by specialized textile mills that have been weaving downproof fabrics for over a century. These fabrics offer the ideal combination of downproof qualities, strength and durability, and a fine hand. Their downproof character is derived from the fact that they combine the appropriate size yarn necessary to provide durability over years of use with a dense weave.

While our thread counts range generally from 226 to over 400, we do not think that consumers should focus on this issue. In our nearly 40 years in business, we have seen high thread count fabrics woven by less experienced mills, or with inadequate quality control or finishing processes, that have leaked down excessively. Our experience is that thread counts under 300 actually provide the best combination of durability, absorbency, performance, and feel. Fabric can be woven densely at 226 threads, or at 400 threads. But in order to weave more threads per inch, each yarn has to have a smaller diameter. This results in a cloth that is too fine and delicate for the heavy use that pillows and comforters take at night. The fabric must be durable enough to hold down and feathers, to hold the stitching over many years of "tossing and turning" and to withstand exposure to perspiration. Indeed, the weave in our 226 thread count cambric is actually "tighter" than most fabrics that are advertised at twice the thread count; it's just that the yarns are of the optimum size and density.

Additionally, the fabric is calendered in the finishing process by being put under tremendous pressure and heat to assure complete downproofness and fine touch.

The thread count on the pillows ranges from 226 to a 280 thread count twill, and we do match the weave to the relative percentage of down and feather blend being used. Every blend of fill requires a different fabric.

We would be glad to send a swatch of fabric to you for your inspection.

WHAT IS A LAW LABEL?
A “law label” is a disclosure label required by state law to be sewn into every bedding product made of filling encased in an outer cover. This includes comforters, pillows, featherbeds and mattresses. The label must disclose, in language specified by law, the type of filling, and in the case of down products, the exact percentage of down and feathers. This is the best way to determine the exact contents of the product you intend to buy – because advertising and packaging regulations are vague and rarely enforced.

Law labels may be attached only by bedding manufacturers and others licensed to do so. The agencies which license manufacturers and regulate the content of their law labels are usually a part of a state’s department of public health.

HOW DO I TELL IF MY PRODUCT REALLY CONTAINS DOWN OR FEATHERS?
First, understand three terms: down, feather, and fiber. Down is the soft, fluffy clusters taken from the undercoating of geese or ducks (and it is many times more expensive than feathers). Feathers are the bird's outer covering, and have a hard, spiny quill. Down has little weight, but great insulating abilities. Feathers are relatively inexpensive, but are heavy and do not insulate nearly as well. Fiber refers to pieces of damaged or broken down clusters or feathers. ALL THREE OF THESE ARE PRESENT IN PRODUCTS SOLD AS “DOWN.” This is because the mechanical process used to sort down from feathers is not perfect. Some feathers and fiber, in trace amounts, will always remain in the purest down fill. So, it is inaccurate and contrary to law, to state that a product contains "all down," "pure down," or "100% down." Don't let a salesperson tell you that it does.

Recognizing that all down products contain some trace of feathers and fiber, new regulations require manufacturers to tell you the minimum percentage of down clusters in the product. As long as it contains at least 75% white goose down clusters, the product may be labeled as "white goose down." However, that label must also state, in a slightly smaller typeface, that the product actually contains "minimum 75% down.” (75% down is actually pretty average for most down products offered for sale in the United States today). A better quality down that measures 650 fill power might be labeled as "minimum 85% down" clusters. Thus a typical 650 fill power down pillow might be labeled as follows:

This product contains all new material
consisting of
WHITE GOOSE DOWN
(minimum 85 percent down)

The 85 percent does not mean that the product is inferior. Indeed this item would contain over 13 percent more "down" clusters than the 75% minimum that is required by law. And remember, any product with 85% down clusters would have such a small trace amount of feathers and fiber that it would be virtually undetectable. Moreover, it is practically impossible to mechanically sort the down finer than 90 to 95 percent (about a 750 fill power down rating).

WHAT NEED NOT APPEAR ON A DOWN LAW LABEL?
Although every state has different disclosure requirements, many states do not require that the color or the species of the bird be disclosed. For instance, many states allow the use of the term “white down” without stating if it is made of goose or duck. Similarly, many states allow the term “goose down” without disclosing if it is gray or white. Beware of feather pillows labeled "crushed feathers" as they are made of large feathers in excess of the legal limit to be sold as whole feathers, and had to be crushed in order to be used.

Of course, there are many variables that determine the quality of a down or feather fill . . . .and in the end, the best advice is to purchase only from a manufacturer that you trust.

ARE YOU ALLERGIC TO DOWN . . . OR TO MOLD?
Before we talk about allergies to down, keep in mind that there are probably more people allergic to mold or dust mites than to new down fill. We often hear stories of someone who won't sleep on a new down pillow because they once had an allergic reaction to one while sleeping at "grandma's house." Before you give up the great comfort of a down pillow, consider whether that old pillow was stored in a damp, mildew-prone area of the house. If so, you may not really be allergic to down at all.

USE OF THE TERM HYPOALLERGENIC:
DeWoolfson Down will never use the term "hypoallergenic" with regard to any down or feather product because we do not believe that the use of the term is appropriate. Anyone who is allergic to goose dander is simply going to be allergic to goose down. There is no scientific basis for concluding that washing and rinsing down, no matter how well, or by treating it with any solution, will remove 100% of the dander, or result in hypoallergenic down, and we encourage you to beware of claims otherwise.

To illustrate, if you are allergic to eggs, there is no way to process them, treat them with chemicals, cook them or bake them, that will prevent an allergic reaction. Indeed, science tells us that we would have to alter the DNA molecule in order for someone with true allergies to no longer be affected by that allergen. An impossible task indeed. It is common sense that washing down and feathers will not prevent it from causing an allergic reaction in those who are truly allergic.

WASHING AND RINSING:
DeWoolfson Down's quality fills do go through state-of-the-industry washing and processing in specialty down soaps, containing surfactants and emulsifiers, with German-engineered equipment. Our down undergoes multiple washing and rinsing cycles, to assure cleanliness and sanitation. Air drying includes a specialized de-dusting vacuum system that further removes dander and fine particles. Despite this level of cleaning and processing, we will not label even our finest down fills as "hypoallergenic".

DEWOOLFSON USES NO CHEMICAL FUNGICIDES OR MOLDICIDE IN ITS FILL:
We believe that some companies using the term hypoallergenic are referring not to allergies to down, but to allergies to molds or spores that can form in pillows or comforters that are not properly cared for. We have seen claims that some down is treated with anti-mold and fungicides that will retard the growth of bacteria and spores. In using the term "hypoallergenic" these companies may be referring to allergies caused not by down, but by mold. Our experience has shown, however, that these chemicals are toxic and not something that we, or our customers, would want to sleep under every night. We know of one case where an employee was exposed to these chemicals, causing burn-like blotches that required several weeks of treatment. It's far easier and safer to just store your down products carefully, and like anything else, away from damp areas.

DUST AND DUST MITES:
Keep in mind that many people truly are allergic to dust and dust mites. While mites can attach to the surface of the comforter, scientific studies done in Europe have shown that dust mites cannot penetrate the downproof fabrics used in down comforters, pillows or featherbeds. We recommend a good duvet cover that closes securely and is laundered often. DeWoolfson pillow protectors are made from downproof fabric and are inherently dust mite proof.

In conclusion, if you are truly allergic to down, then we recommend that you select another product. 

DEWOOLFSON confidence in textiles guarantee

Strict Environmental Standards

Ecologically Sound & Healthful

All DEWOOLFSON fabrics are certified to meet strict European Union environmental standards for ecologically sound and healthful textiles and are guaranteed free from formaldehyde, chemical bleaching agents, and harmful substances. Awarded at The International Association For Research and Testing in the Field of Textile Ecology. Hohenstein, Germany.

DEWOOLFSON uses only down and feather fills that originate from Europe. All fill is sterilized, washed, rinsed and sorted in the U.S.A.

The fill is washed in state-of-the-art equipment, using quality soaps, emulsifiers, and solutions designed for cleaning down fill. All fill is subjected to continued cleaning and rinsing cycles to assure cleanliness and purity, and processing is subject to the supervision of the state's health department. The fill is then carefully sorted to separate down from feathers, according to DEWOOLFSON’s quality standards.

Welcome to DeWoolfson. Our 37th year!

Proudly producing America’s finest quality white goose down comforters, pillows, and featherbeds, using Austrian or German-engineered downproof fabrics and all-European white goose down fills. Each item is filled and finished for immediate shipment from our North Carolina plant. Also featuring DeWoolfson's select luxury linens for the bed and bath from Abyss & Habidecor, Home Treasures, Matouk, SFERRA, Stamattina, and Yves Delorme. Thank you for shopping with us.


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