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Frequently Asked Questions
Copyright , DeWoolfson Down International, Inc.
Warranty, Returns and Refunds
I am not satisfied with Customer Service. How do I "go to the top?"
Where do I find your Shipping and Return Policies?
What is your warranty on down filled comforters?
What is your warranty on down and feather pillows?
What is your warranty on featherbeds?
What is the warranty on silk filled comforters?
Linens
What is "sateen"?
Will my cotton sateen sheets loose their gentle luster?
What is the proper care for matelasse coverlets and shams?
SHOULD I BLEACH my white linens?
Dye Lots. I know that the same color in the same fabric can differ according to when it is produced. What can I do do assure that the "dye lots" of my linens will be the same?
What is the proper CARE OF SILK filled comforters and throws?
How do I care for my fine linens?
How do I launder Habidecor bath rugs?
Staining and the Use of Certain Face Creams and Teeth Whiteners.
Down Comforters
How do I select the CORRECT WEIGHT COMFORTER?
What determines a comforter's warmth? What is fill power?
Why are some comforters baffled?
What is a duvet?
We do not see the exact size comforter that we need in your catalog. Is it possible to make a custom size for us?
Can you make a "German sized" comforter?
What is the best way to clean a down comforter?
What is the warranty on your comforters and featherbeds? What is not covered?
General Questions
Where did the name DeWoolfson come from?
I am in business and would like to carry DeWoolfson Down comforters, pillows and featherbeds in my store. Who do I talk to?
DeWoolfson's INFANT AND CHILD WARNING for Down Products.
Do you ship internationally?
How long have you been in business?
How do I know you are a legitimate business?
How do your Travel Pillows support search dogs?
HOW DO I USE THIS SITE? THE LOGIN ON THE HOME PAGE DOES NOT ALLOW ME TO CREATE AN ACCOUNT.
Down Pillows
How do I know which is the right firmness pillow for me?
What is the difference between a down pillow and a feather pillow?
What causes my down pillow to break in and get softer with use?
Do you make custom shape pillows?
If I want to WASH MY PILLOWS myself, how would I do it?
Can you get mold out of pillows?
What is the warranty on your pillows?
Help, my NEW PILLOW IS TOO SOFT OR TOO FIRM.
Featherbeds
In shopping, what should I look for in a good QUALITY FEATHERBED?
Why are featherbeds made from feathers and not all down?
How do I cover a featherbed?
Why do you not put a fabric boxing or gusset aroung the outer edge of your featherbed as some other manufacturers do?
Down and Downproof Fabrics in General
Is THREAD COUNT important in downproof fabrics?
What is the LAW LABEL attached to my comforter or pillow, and how do I read it?
Are the birds killed to get their feathers?
The truth about HYPOALLERGENIC DOWN.
I can see some dark spots through the fabric on my pillows and comforters. What are they?
What is DeWoolfson's
Confidence in Textiles
Guarantee?
Where does your down originate and where is it processed?
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Sales and Customer Service 1-800-554-3696 -- Monday through Saturday, 9 AM to 5 PM Eastern
